Shipping Policy

This policy describes how orders of travel accessories placed with BZHTRAVEL LTD (company number 17349629, United Kingdom) are shipped.

1. Dispatch and delivery times

Orders are prepared and dispatched within 1 to 2 business days of payment being accepted. Estimated delivery after dispatch is 2 to 4 business days in the United Kingdom, 4 to 8 business days in the European Union and 7 to 14 business days for other international destinations. All parcels are sent with a tracked service and a tracking number is emailed to you when your order leaves our warehouse.

2. Delivery contribution

Delivery is free for orders with a subtotal of £80 or more. Below that threshold, a flat contribution of £5.90 applies. The amount applicable to your order is shown in the cart and again at checkout before any confirmation.

3. Delivery areas

We ship to the United Kingdom, the European Union and selected international destinations listed at checkout. Delivery times are estimates and not guaranteed dates. Delays caused by the carrier, by customs clearance or by an incorrect or incomplete address are outside our control; if your order has not arrived within 10 business days of the latest estimate, contact us and we will investigate with the carrier.

4. Duties and taxes

For deliveries outside the customs territory applicable to the dispatch point, import duties or taxes may be charged by the destination authorities. Where that is the case, they are payable by the recipient and are not included in the prices shown on this site.

5. Transfer of risk

Risk of loss or damage passes to you when you, or a carrier you chose yourself rather than one we proposed, take physical possession of the products.

6. Damaged or missing parcels

If a parcel arrives damaged, keep the packaging and tell us as soon as reasonably possible at contact@bzhtravelltd.com with photographs, so that we can make a claim against the carrier and arrange a replacement or a refund. If a parcel does not arrive, contact us and we will investigate with the carrier before agreeing a replacement or a refund with you.